Last updated at 31st June, 2023

Refund Policy for Eraa

This Refund Policy explains the terms and conditions for refunds and returns for products or services purchased from eraa.in ("we," "us," or "our"). Please read this policy carefully before making a purchase.

Refund Eligibility

We strive to ensure that you are satisfied with your purchase. Refunds may be issued under the following circumstances:

• Product or service is defective or not as described.
• Product or service was not delivered or not accessible within the specified timeframe.
• Product or service was mistakenly purchased or duplicated.

Please note that some products or services may have specific refund policies or exclusions. Any such policies or exclusions will be clearly mentioned on the respective product or service page. If you are unsure about your eligibility for a refund or have any questions, please contact our customer support team at mayank@eraa.in.

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team within 30 days days of your purchase.
2. Provide your order details and a clear explanation of the reason for your refund request.
3. Our team will review your request and notify you of the approval or rejection of your refund.
4. If approved, your refund will be processed, and the funds will be credited back to your original payment method within 30 days.

Please note that in some cases, refunds may be subject to processing fees or deductions based on the payment method used or any applicable terms and conditions. If your refund request is rejected, we will provide you with a clear explanation of the reasons for the decision. If you have any concerns or further questions about our refund policy, please contact our customer support team at mayank@eraa.in.